Quality Attributes of Consumer-Based m-Commerce Systems

In m-commerce applications, the design process still lacks a systematic quality control procedure. These systems are data-intensive, user-driven, and have increasing needs for accessibility, efficiency, adaptivity, portability and competitiveness. In this paper we study the quality of the software on which retail shopping through the mobile web is based, i.e. the software part of B2C (business-to-customer) m-Commerce system. A consumer’s perception quality evaluation was conducted to reveal the quality attributes that offer insights into m-commerce systems based on the external quality characteristics of ISO9126 quality standard.